FAQs
Frequently Asked Questions (FAQ)
1. How can I track my order?
- You can easily track your order by visiting our Tracking Page and entering your order number and email address. If you encounter any issues, feel free to contact our customer service team at support@shopsolista.com.
2. What is the estimated delivery time?
- Our standard shipping time is estimated to be within 6-11 business days. Please note that unforeseen circumstances, such as weather conditions or carrier issues, may cause delays. We appreciate your understanding in such situations.
3. How can I contact customer support?
- For any questions or concerns, our customer service team is ready to assist you. Please email us at support@shopsolista.com, and we'll get back to you as soon as possible.
4. Can I modify or cancel my order after placing it?
- Once an order is placed, our team works quickly to process and ship it. Unfortunately, we are unable to modify or cancel orders once they have been confirmed. Please double-check your order before completing the purchase.
5. What should I do if my item is damaged or defective?
- We apologize for any inconvenience. Please contact our customer service team at support@shopsolista.com with your order number and a photo of the damaged or defective item. We'll be happy to assist you with a replacement or refund.
6. How do I return an item?
- If you wish to return an item, please contact our customer service team at support@shopsolista.com for instructions. Please note that return shipping costs may apply.
7. Can I change my shipping address after placing an order?
- Unfortunately, we cannot change the shipping address once an order has been placed. Please ensure that your shipping information is accurate before completing your purchase.
8. Are gift cards available?
- Yes, we offer gift cards! You can find them in our Gift Cards section.
9. How do I stay updated on promotions and new arrivals? - To stay informed about promotions and new arrivals, subscribe to our newsletter on the or follow us on social media.
If you have any other questions or concerns, feel free to reach out to us at support@shopsolista.com. Thank you for shopping at Shop Solista!